Job Summary
Location: Garner, NC
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
- Professionally handles incoming requests from customers and ensures that issues are resolved both promptly and thoroughly, including but not limited to invoices, billing, payments, pricing, company policy and procedure, etc.
- Receives, reviews and processes orders.
- Receives customer correspondence and resolves customer complaints.
- Maintains balance between company policy and customer benefit. Partners with Sales and Operations to solve issues in the best interest of both the company and the customer.
- Proactively educates the customer in placing orders and system troubleshooting.
- Uses automated information systems to analyze customer’s situation.
- Continuously evaluates and identifies opportunities to drive process improvements that positively impact the customer experience.
- Document customer interactions and transactions. Ensures that all invoices are handled daily for all customer accounts.
- Establishes and maintains assigned customer accounts for accurate information.
- Compiles and generates reports as they relate to customer service.
- Other duties as assigned.
Qualifications
EDUCATION AND WORK EXPERIENCE REQUIREMENTS:
- Must have a high school diploma.
- Associate degree preferred.
- Must have 2 years of previous customer service experience.
- Exceptional computer skills; Microsoft Word, Excel, and Google-based applications.
- Strong decision making and analytical abilities.
- Highly developed sense of integrity and commitment to customer satisfaction.
- Detail oriented with the ability to perform work under minimal supervision.
- Ability to effectively communicate (both written and verbal) with internal and external customers.
- Proven ability to meet deadlines and follow directions.
PHYSICAL REQUIREMENTS:
- Ability to safely and successfully perform the essential job duties consistent with ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
- Must be able to lift and carry up to 30 lbs.
- Frequent walking and/or standing is required.
- Frequent bending, pushing/pulling, lifting/carrying of parts.
- Ability to work safely and adhere to the Swanson Safety System in daily job duties.
Benefits
Full-time position
Benefits-eligible: medical, dental, vision, matching 401k, paid vacation, etc.
Swanson Industries, Inc. is a global leader in engineered hydraulics, providing hydraulic cylinder manufacturing, remanufacturing, and repair services for the mining and mobile industries. We are poised for continuous growth as we expand our global presence. For more information, visit www.swansonindustries.com!
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